Answers your questions regarding holiday & vacation rental

Q: What is Rental12.com?

A: Rental12.com is the holiday rental booking website of NR12 Exclusive Real Estate, by far the most professional holiday apartment and villa rental company that offers accommodation on the beautiful island of Sardinia. We provide a range of properties to suit every budget and preference.

Q: Who work for Rental12.com?

A: The highly motivated crew of NR12 are working 365 days a year to make your stay with us as enjoyable as possible. We provide: technical support, cleaning services, booking assistance, concierge services and much, much more.

Q: How do I search for a rental property?

A: You can search for a rental property on our website by selecting your desired dates, location, and other criteria. You can also filter your search results by price, property type, and other features to find the perfect property for your needs.

Q: How do I book a rental property?

A: Booking your perfect rental property on our website is easy. Simply select the desired dates and property, and follow the prompts to complete your reservation. If you have any questions or need assistance, please never hesitate to contact us.

Q: What is your cancellation policy?

A: Our cancellation policy varies depending on the rental property, the time of year and the dates of your stay. However, we have a quite relaxed policy. Please check the specific property listing for more details,

Q: What is included in the rental price?

A: The rental price typically includes the cost of the property rental, please add applicable taxes and cleaning fees. All properties also include additional amenities, such as linens, towels, and kitchen supplies. Please refer to the specific property listing for more information.

Q: Is there a minimum stay requirement?

A: Yes, most of our rental properties have a minimum stay requirement, which can vary depending on the time of year and the property. Please check the specific Holiday rental listing for more information.

Q: Do you allow pets?

A: Generally not, however, we love pets and in some cases we allow them in our rental properties but only if they will not cause disturbance during your stay.

Q: What are your check-in and check-out times?

A: Our standard check-in time is 3:00 pm, and our standard check-out time is 11:00 am. However, these times may vary depending on the property and your specific reservation (only applies when booking directly with us).

Q: What if I have a problem during my stay?

A: We have a dedicated customer support team that is available 24/7 to assist you with any issues that may arise during your stay.

Q: Can I pay for my rental property with a credit card or PayPal?

A: Yes, we accept payment for rental properties via credit card. We also accept other forms of payment, such as bank transfers and PayPal. We prefer digital payments rather then cash.

Q: How do I check the availability of a property?

A: You can check the availability of a property on our website by selecting your desired dates and property. Our availability calendar is updated in real-time, so you can be sure that the property is available for your chosen dates.

Q: Must i book via AIRBNB, VRBO or Booking.com?

A: NO, you can book directly with us via our website and enjoy the best price and a earlier check-in and later check-out. You are always free to inform about our promotions!

Q: Why do you require passport details and a selfie with passport?

A: We understand your concerns! In Italy, law requires accommodation providers to verify guests' identities and report them to authorities for public security. This helps prevent fraud and ensures compliance with regulations. We securely transmit your details to the Italian police via a secure portal, and they are used only for the duration of your stay. This practice is similar to ID checks at hotels or airports and ensures your safety and our legal compliance.

We hope and trust that these FAQ’s have been helpful to find answers. If you have any additional questions or concerns regarding holiday & vacation rent, please feel free to contact us.