Rental12.com Holiday Rental FAQ
Find Answers to Your Most Common Questions
This Rental12.com holiday rental FAQ has everything you need to know about booking, staying, and enjoying our properties in Sardinia. If you still have questions, don't hesitate to contact us!
What is Rental12.com?
Rental12.com is the official holiday rental platform of NR12 Exclusive Real Estate, specializing in curated, design-forward apartments, houses and villas in Olbia and Golfo Aranci, Sardinia. Each stay is professionally managed and combines high-end comfort, distinctive style, and warm, local hospitality.
Who runs Rental12.com?
Rental12.com is proudly run by a passionate and professional team, dedicated to creating unforgettable stays in Sardinia. We handle everything from maintenance and cleaning to booking assistance and concierge service — so you can fully relax and enjoy. Learn more about who we are here.
Are your apartments located in a ZTL (Limited Traffic Zone)?
Yes, several of our central Olbia apartments are located within the ZTL (Zona a Traffico Limitato), where car access is restricted during certain hours to preserve the historic area. But no worries—thanks to our dedicated secure parking at Via Sassari 20, located just outside the ZTL, our guests can reach the center easily on foot within minutes. This solution allows you to enjoy the charm of the old town without the hassle of traffic restrictions. For full details and tips, visit our guide: ZTL – No Traffic Zone in Olbia.
What makes Rental12 different from other rentals?
At Rental12, we go beyond basic rentals. Each apartment is professionally styled, thoughtfully equipped, and maintained to the highest standard. We include local touches like Sardinian wine, pecorino cheese, and beach essentials, plus perks like mid-stay cleanings and digital self check-in. Add our 24/7 guest care and you get more than a stay—you get an experience.
How can I search for available rentals?
Use our search bar to select your travel dates, desired location, number of guests, and filters like property type or amenities. You'll see live availability for each listing.
How well is Rental12 rated by guests?
We’re proud to say that Rental12 consistently ranks among the top 5% of holiday rentals worldwide. All of our listings maintain an average score of 4.9 to 5.0 stars across major platforms like Airbnb and Booking.com.
Our attention to detail, thoughtful design, and warm hospitality have earned us Airbnb Superhost status year after year, and we proudly hold an average rating of 9.8+ on Booking.com. In 2024, Rental12 received the Traveller Review Award from Booking.com for excellence in guest satisfaction: Read more here.
Whether you’re staying for 1 day, a week, or a month, you’ll enjoy the same high standard of care, design, and service that’s made us one of the most trusted names in Sardinian holiday rentals. 💙
How do I book a property?
Booking is simple: choose your dates and preferred accommodation, then follow the secure checkout process. You'll receive instant confirmation via email.
Are beach towels and umbrellas provided?
Yes! All Rental12 apartments come stocked with beach towels and a sun umbrella so you can head straight to the sea without packing extra gear. It’s one of our little touches to make your stay more comfortable—and your suitcase lighter. If you're staying longer, we’re happy to refresh your set mid-stay upon request.
Is there fast Wi-Fi in the apartments?
Absolutely. All Rental12 properties include high-speed Wi-Fi, suitable for video calls, remote work, streaming, and staying connected while you’re away. Many apartments also have designated workspaces or quiet areas ideal for digital nomads and remote professionals.
Do I need to book through Airbnb or Booking.com?
No! Booking directly through Rental12.com gives you the best rates, earlier check-ins, and later check-outs. Plus, you'll get access to exclusive promotions.
What is your cancellation policy?
Most rentals come with a flexible cancellation policy. You can cancel within a certain period for a full refund. Check the individual property listing for details.
What's included in the rental price?
With Rental12, what you see is what you get—no hidden costs. Your rate includes the apartment, professional cleaning, fresh linens and towels, beach essentials, and a fully stocked kitchen with the basics. All taxes and any optional extras are clearly shown at checkout.
Is there a minimum stay?
Most properties have a 3-night minimum stay. Some premium villas require a 5–7 night minimum during high season.
Is cleaning included during my stay?
Yes—every stay includes a thorough, professional cleaning that takes between 2 to 4 hours, depending on the property. This ensures each apartment is spotless and fully reset before your arrival, with fresh linens, towels, and essential supplies. Cleaning is included but invoiced separately as part of your booking total. For longer stays, we also in
Are pets allowed?
Some of our properties are pet-friendly upon request. Please contact us before booking to confirm.
Are your rentals suitable for families?
Yes—many of our apartments are ideal for families. We offer spacious layouts, multiple bedrooms, and child-friendly amenities in select units. Need a high chair, baby cot, or stroller? Just let us know in advance and we’ll have it ready for you. Some properties also feature nearby parks, pedestrian areas, and family-friendly beaches.
Is there parking available?
Yes, most of our apartments offer convenient parking options. Many come with access to secure gated parking and video surveillance, either directly at the property or nearby. For all city center listings, we offer dedicated parking at Olbia Parking
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Direct bookings may request early check-in or late check-out when available.
Do the apartments have air conditioning?
Yes—all Rental12 apartments are equipped with modern air conditioning systems to keep you cool and comfortable, even during Sardinia’s warmest months. Many properties offer multi-zone AC so you can adjust the temperature in each room to your liking.
What if I have an issue during my stay?
Our team is available 24/7—and we mean it. Thanks to our Rapid Response system, most issues are resolved within 30 minutes. In fact, since day one, we’ve never had a single issue go unresolved. That’s the Rental12 standard of care.
How many bookings does RENTAL12 have per year?
RENTAL12 continues to grow rapidly, with over 800 bookings and 2,400 guests in 2024. In 2025, we expect to welcome more than 1,300 bookings and 4,000 guests, followed by 2,000 bookings and 6,000 guests in 2026. Looking ahead, 2027 is projected to reach 4,800 bookings and 15,000 guests.
Which payment methods do you accept?
We accept credit cards, PayPal, and bank transfers. We do not accept cash payments.
Are your apartments located in a ZTL (Limited Traffic Zone)?
Yes, several of our central Olbia apartments are located within the ZTL (Zona a Traffico Limitato), where car access is restricted during certain hours to preserve the historic area. But no worries—thanks to our dedicated secure parking at Via Sassari 20, located just outsid_
How do I check availability?
Availability is shown in real-time on our website—just enter your travel dates and see what's open instantly.
Why do you request passport details and a selfie?
In accordance with Italian law, all accommodation providers are required to register guest information with the local authorities (Questura) prior to check-in. This includes a valid ID (such as a passport or national identity card) and, in many cases, a verification photo for security and compliance purposes.
At Rental12, we’ve made this process as smooth and secure as possible through our trusted partner Vikey. You’ll be guided through a one-time, digital check-in where you upload your documents and a quick selfie—just like at a hotel front desk, but without the wait. This ensures fast, contactless entry to your apartment and helps us keep our service running efficiently 24/7.
We take data protection seriously: your information is transmitted securely, stored only for the legally required period, and permanently deleted after your stay. No details are ever shared with third parties or used for marketing without your consent.
In short: it’s about safety, efficiency, and respecting the rules—without compromising your comfort or privacy. 🇮🇹🔐
Can I store my luggage before check-in or after check-out?
Yes! We offer a convenient luggage drop-off from 12:00 noon on arrival day and luggage pick-up until 12:00 noon after check-out. Many of our buildings include a secure area for short-term storage, and we’re always happy to help coordinate on your behalf. Just let us know in advance, and we’ll make sure your bags are safely stored so you can explore stress-free.
Still Have Questions?
We hope this Rental12.com holiday rental FAQ helped! If not, our friendly team is just a message away. Contact us anytime!
