Frequently Asked Questions – Rental12 Sardinia

Find Answers to Your Most Common Questions

Below are answers to our most common questions about booking, arrival, staying, parking, and sustainability. These FAQs are updated regularly by the Rental12 team in Olbia.

What is Rental12.com?

Rental12.com is the official holiday rental platform of NR12 Exclusive Real Estate, specializing in curated, design-forward apartments, houses and villas in Olbia and Golfo Aranci, Sardinia. Each stay is professionally managed and combines high-end comfort, distinctive style, and warm, local hospitality.

Who runs Rental12.com?

Rental12.com is proudly run by a passionate and professional team, dedicated to creating unforgettable stays in Sardinia. We handle everything from maintenance and cleaning to booking assistance and concierge service — so you can fully relax and enjoy. Learn more about who we are here.

Why choose Rental12 for holiday, vacation and short-term rentals?

We are an owner-operator: in-house cleaning, laundry and maintenance keep homes spotless and fully equipped, with smart self check-in (Vikey) and fast multilingual support. We also add local touches like Sardinian wine, pecorino cheese, and beach essentials, plus perks like mid-stay cleanings—so you get more than a stay, you get an experience.

Where can I find and book Rental12 properties?

You can find all our listings directly on our website at Rental12.com, as well as on Airbnb, Booking.com, VRBO, and Plum Guide. No matter how you prefer to book, you’ll always receive the same high level of service and care that defines the Rental12 experience. You can find all properties at our dedicated page

Guests who book directly through our website enjoy extra benefits, including early check-in at 15:00 and late check-out at 11:00 (compared to 16:00 and 10:00 on other platforms). Direct bookers also receive our exclusive discount and a convenient spread payment plan, making it even more attractive to book your next stay directly with us.

Are my payments safe and is my booking protected?

Yes — your safety and satisfaction are our top priorities. Rental12 is a proud member of the Webshop Trustmark, an independent European certification that guarantees transparent service and fair dispute handling. If you ever experience an issue, you can contact us directly or consult the Trustmark page above for independent support.

All payments are processed securely through Stripe, one of the world’s most reliable and encrypted payment platforms. This ensures that every transaction is safe, fast, and fully compliant with European banking standards. With Rental12, you can book with complete peace of mind — every stay, every time.

Which payment methods do you accept?

We accept credit cards, PayPal, and bank transfers. We do not accept cash payments.

How can I search for available rentals?

Use our search bar to select your travel dates, desired location, number of guests, and filters like property type or amenities. You'll see live availability for each listing.

How do I book a property?

Booking is simple: choose your dates and preferred accommodation, then follow the secure checkout process. You'll receive instant confirmation via email.

Do I need to book through Airbnb or Booking.com?

No! Booking directly through Rental12.com gives you the best rates, earlier check-ins, and later check-outs. Plus, you'll get access to exclusive promotions.

What is your cancellation policy?

Our standard cancellation window is between 14 and 7 days before arrival, depending on the property and season. We always try to find the best human solution where possible. Please check the individual listing during checkout for exact conditions.

Is there a minimum stay?

Most properties have a 3-night minimum stay. Some premium villas require a 5–7 night minimum during high season.

What is included in a fully serviced Rental12 stay?

Professional housekeeping, premium linens and towels, fully equipped kitchens, reliable Wi-Fi, smart self check-in (Vikey), guest support, and (where available) secure parking. We also include a welcome gift and beach kit items (such as beach towels and a parasol). All taxes and any optional extras are clearly shown at checkout.

Is cleaning included during my stay?

Yes—every stay includes a thorough, professional cleaning that takes between 2 and 4 hours, depending on the property. This ensures each apartment is spotless and fully reset before your arrival, with fresh linens, towels, and essential supplies. Cleaning is included but invoiced separately as part of your booking total. For longer stays (over 6 nights), we also include a complimentary cleaning on the 3rd or 4th day with fresh linens and towels.

I want to book a longer stay — do you clean my holiday home?

Yes. For stays longer than 5 nights, we include complimentary light cleaning every 3–4 days with fresh linens and towels. Our in-house housekeeping team ensures your apartment remains spotless throughout your stay — just the right balance of comfort and privacy. Extra cleaning or linen changes can also be arranged upon request for extended stays. Relax, unwind, and enjoy Sardinia — we’ll keep everything fresh for you.

What else do you supply in my rental?

🎁 On arrival, we provide a curated welcome gift so you can taste the true flavors of Sardinia, together with practical extras and comfort essentials to make your stay easier*:

• 🧀 Pecorino cheese from Fattorie Gennargentu (Fonni, handmade in the mountains)
• 🥩 Classic Sardinian sausage (gluten-free, dairy-free, 100% local 🇮🇹)
• 🍷 Balari Vermentino wine from Monti (vermentinomonti.it)
• ☕ 2 tea bags + 4 coffee pods
• 🍬 4 sugar packets
• 🍪 2 packs of cookies
• 🛢️ 2 sachets of oil and vinegar
• 💧 1.5 liters of Sardinian water
• 🧽 Cleaning starter pack (sponge, cloth, dish soap, dishwasher & detergent tablets)
• 🛁 2 Big + 1 small towel(s) per guest
• 🏖️ 1 beach towel per guest
• 🚿 1 bath mat
• ⛱️ 1 parasol per apartment
• ❄️ 1 coolbag with 4 ice elements
• 🦟 Mosquito repellent
• 🧻 Enough toilet paper

📢 Please note: as a small team managing 25+ apartments, these are provided as a one-time welcome set only. Refills and restocks are not included, but nearby supermarkets make it easy to pick up more.
* = Items may vary depending on availability.

Are beach towels and umbrellas provided?

Yes! All Rental12 apartments include beach towels, a sun umbrella, and a fashionable cooling bag with 4 freeze elements to keep your drinks cold at the beach. If you're staying longer, we’re happy to refresh your set mid-stay upon request.

Is there fast Wi-Fi in the apartments?

Absolutely. All Rental12 properties include high-speed Wi-Fi, suitable for video calls, remote work, streaming, and staying connected while you’re away. Many apartments also have designated workspaces or quiet areas ideal for digital nomads and remote professionals.

Do the apartments have air conditioning?

Yes—all Rental12 apartments are equipped with modern air conditioning systems to keep you cool and comfortable, even during Sardinia’s warmest months. Many properties offer multi-zone AC so you can adjust the temperature in each room to your liking.

Is check-in available 24/7?

Yes. With Vikey smart access, guests can check in securely at any time; our multilingual team is available if assistance is needed. Standard policy remains check-in from 3:00 PM and check-out by 11:00 AM, with early check-in or late check-out available for direct bookings when possible.

Are your apartments located in a ZTL (Limited Traffic Zone)?

Not all apartments are in the ZTL. Currently, only our Cavour, Garibaldi and Tigellio properties are within the (partial) ZTL. Hours and access rules can change seasonally. Your Personal Digital Guidebook includes the latest ZTL maps, time windows, and parking alternatives. For guests staying outside the ZTL, access by car is straightforward; for city-center stays, we provide dedicated guidance to make arrival easy.

Is there parking available?

Yes, most of our apartments offer convenient parking options. Many come with access to secure gated parking and video surveillance, either directly at the property or nearby. For all city center listings, we offer dedicated parking at Olbia Parking

How do I find my way around Olbia?

📖 Your Personal Digital Guidebook
Every guest receives exclusive access to our RENTAL12 Digital Guidebook, created personally by Floriana & Kristina. Access it any time here: Digital Guidebook – Olbia & Sardinia.

Inside, you’ll find everything you need for a smooth and enjoyable stay:

• 🏠 Complete house manual — how to use all appliances, Wi-Fi, and air conditioning
• 🚗 Parking guidance — nearby free zones, secure garage options, and ZTL information
• 🚕 Taxi contacts and airport transfers — verified local drivers with fair rates
• 🚨 Emergency numbers — hospitals, pharmacies, and medical assistance near you
• 🍝 Insider tips — our favorite restaurants, cafés, gelato spots, and markets
• 🏖️ Beaches & nature — detailed directions to the best coves and swimming areas
• 🛒 Everyday essentials — supermarkets, ATMs, and late-open local shops

Your guidebook is updated in real time and always accessible from your phone or tablet — your personal Sardinian companion, practical and full of secrets you won’t find in any travel app.

Are your rentals suitable for families?

Yes—many of our apartments are ideal for families. We offer spacious layouts, multiple bedrooms, and child-friendly amenities in select units. Need a high chair, baby cot, or stroller? Just let us know in advance and we’ll have it ready for you. Some properties also feature nearby parks, pedestrian areas, and family-friendly beaches.

Are pets allowed?

Some of our properties are pet-friendly upon request. Please contact us before booking to confirm.

Is there a dedicated Blog page?

Yes. We maintain an up-to-date Blog featuring travel tips, destination guides, local Sardinia news, itineraries, seasonal advice, and owner-operator insights. Articles are edited for accuracy, include original photography, and link to trusted sources so readers and search engines can rely on them.

How well is Rental12 rated by guests?

We’re proud to say that Rental12 consistently ranks among the top 5% of holiday rentals worldwide. All of our listings maintain an average score of 4.9 to 5.0 stars across major platforms like Airbnb and Booking.com. Find over 1,000 5-star reviews on our dedicated Reviews page.

Our attention to detail, thoughtful design, and warm hospitality have earned us Airbnb Superhost status year after year, and we proudly hold an average rating of 9.8+ on Booking.com. In 2024, Rental12 received the Traveller Review Award from Booking.com for excellence in guest satisfaction: Read more here.

Starting in July 2025 RENTAL12 is also the proud owner of the Plum Guide's Plum Award, recognised as the most prestigious award possible; consider it as a Michelin star in the short term and holiday rental world.

Whether you’re staying for 1 day, a week, or a month, you’ll enjoy the same high standard of care, design, and service that’s made us one of the most trusted names in Sardinian holiday rentals. 💙

How many bookings does RENTAL12 have per year?

RENTAL12 continues to grow rapidly, with over 800 bookings and 2,400 guests in 2024. In 2025, we expect to welcome more than 1,300 bookings and 4,000 guests, followed by 2,000 bookings and 6,000 guests in 2026. Looking ahead, 2027 is projected to reach 4,800 bookings and 15,000 guests.

What if I have an issue during my stay?

Our team is available 24/7—and we mean it. Thanks to our Rapid Response system, most issues are resolved within 30 minutes. In the unlikely event you need independent support, you can also refer to our Webshop Trustmark profile.

Why do you request passport details and a selfie?

In accordance with Italian law, all accommodation providers are required to register guest information with the local authorities (Questura) prior to check-in. This includes a valid ID (such as a passport or national identity card) and, in many cases, a verification photo for security and compliance purposes.

At Rental12, we’ve made this process as smooth and secure as possible through our trusted partner Vikey. You’ll be guided through a one-time, digital check-in where you upload your documents and a quick selfie—just like at a hotel front desk, but without the wait. This ensures fast, contactless entry to your apartment and helps us keep our service running efficiently 24/7.

We take data protection seriously: your information is transmitted securely, stored only for the legally required period, and permanently deleted after your stay. No details are ever shared with third parties or used for marketing without your consent.

In short: it’s about safety, efficiency, and respecting the rules—without compromising your comfort or privacy. 🇮🇹🔐

Can I rent my property via Rental12?

No. Rental12 is proudly the only true owner-operator in Sardinia. We do not manage properties for third parties or list homes from external owners. Every apartment and villa in our collection is personally owned, designed, and maintained by our team to ensure the highest standards of quality, cleanliness, and comfort. This model allows us to guarantee full transparency — no hidden commissions, no inconsistent standards, and complete accountability. It’s what makes the Rental12 experience truly unique in Sardinia.

Can I drink the water?

The municipality of Olbia says, "Tap water is generally safe to drink." Having said that, we strongly suggest you only drink bottled water!

Can I store my luggage before check-in or after check-out?

Yes! We offer a convenient luggage drop-off from 12:00 noon on arrival day and luggage pick-up until 12:00 noon after check-out. Many of our buildings include a secure area for short-term storage, and we’re always happy to help coordinate on your behalf. Just let us know in advance, and we’ll make sure your bags are safely stored so you can explore stress-free.

Can I book last minute?

Yes. You can book online via our website until 12:00 (noon) for same-day arrivals. After 12:00, bookings are on request only and depend on operational factors (e.g., schedule, sofa-bed setup). Just drop us a quick message via WhatsApp from the contact page. Please note that we’re not really built for ultra-last-minute bookings — you’ll receive a lot of information at once that’s normally paced out before arrival.

Still Have Questions?

We hope this Rental12.com holiday rental FAQ helped! If not, our friendly team is just a message away. Contact us anytime! For detailed information about our apartments, visit the Properties page or explore our secure parking options in Olbia.