The Collection
Welcome Home
Thank you for choosing & reviewing us. I hope and trust your stay was as memorable as the island itself. 🌺🌹
Common Questions
▶ Already reviewed on Airbnb/Booking — should I review here too?
If I already left a review on Airbnb or Booking.com, should I also leave a Google or Trustpilot review for RENTAL12?
A Google or Trustpilot review helps RENTAL12's local team build an independent reputation beyond platform algorithms, allowing future guests to find and book directly.
"It would be wonderful if you could. While platform reviews help the algorithm, a Google or Trustpilot review helps our local team (Kristina, Floriana & Diego) build our own independent reputation. It allows future guests to find us directly. It is entirely voluntary, but it means the world to us."
▶ Why are there two separate review sections?
Why does RENTAL12's review page ask me to rate the service and the apartment separately?
Step 1 rates RENTAL12's service and communication; Step 2 rates the specific apartment's design, comfort, and location — separating them ensures accurate feedback for both the team and the property.
"Great question. The first section rates RENTAL12 (our service, communication, and care). The second section rates the specific Apartment (design, comfort, and location). Rating both helps us recognize our staff's hard work while ensuring our properties remain at a 5-star standard."
▶ Does my review really make a difference?
Does leaving a review for RENTAL12 actually have an impact on the business?
Yes — RENTAL12 is a small, owner-operated team, so every review directly supports their ability to maintain quality and reach future guests through independent search rankings.
"Absolutely. We are not a faceless corporation; we are a small, owner-operated team. Your words directly impact our ability to keep doing what we love. Just a quick sentence or a simple star rating goes a long way in supporting a local ecosystem."
▶ Where can I read other guests' reviews?
This page is for submitting reviews — where can I read existing guest reviews and see RENTAL12's overall rating?
This page (/en/review) is exclusively for submitting new reviews; to read existing guest reviews and see RENTAL12's aggregated 4.9-star rating across 1,311+ reviews, visit the Guestbook at rental12.com/en/reviews.
"This page is our review submission portal — it's where verified guests leave new feedback. If you'd like to read what previous guests have said, or see our aggregated scores across Google, Trustpilot, Booking.com and Airbnb, head to our Guestbook instead."
▶ I stayed in multiple apartments — which one do I review?
If I stayed in more than one RENTAL12 property, should I review each apartment separately?
Yes — rate RENTAL12's service once in Step 1, then scroll down and leave a separate apartment review for each property you stayed in by clicking the Google button on each card.
"We'd love that! Simply leave one service review for RENTAL12 at the top (Step 1), then scroll down to Step 2 and click the Google review button on each property card you stayed in. Each apartment has its own Google Business listing, so your review goes directly to the right place. It only takes a minute per property."
Brand Ecosystem
Trust & Operations
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This page is for submitting feedback. To read guest experiences, visit our Guestbook.