Sardinia
2026
Best in Travel
Lonely Planet
booking.com winner

Kristina • COO & Operations

Bottom line: Kristina is the operational powerhouse behind RENTAL12 and the AZULIS collection. Based in Olbia, she ensures every home is guest-ready and owner-protected across Olbia, Golfo Aranci, and the Costa Smeralda.

She runs end-to-end maintenance, cleaning workflows, staff scheduling, and cost control with practical precision.

Kristina Zotova - COO Rental12

Operations that Feel Invisible to Guests

Kristina works side by side with Floriana, forming the daily backbone of RENTAL12. While Floriana leads sales and client relations, Kristina leads the operational reality behind every stay, ensuring that what guests experience feels effortless.

Her approach is practical and structured: every issue is logged, every fix is tracked, and every apartment has a clear operational story that protects quality and margin at the same time.

What Kristina Manages Every Day

Her scope covers the essential logistics of hospitality:

  • Damage and issue logging with photo evidence and timelines.
  • Ordinary and extraordinary maintenance planning.
  • Contractor coordination and progress follow-up.
  • Cleaning and linen turnover with hotel-level checklists.
  • Staff scheduling and seasonal coverage planning.
  • Cost dashboards for profitability and CAPEX decisions.
  • Clear owner updates and fast guest solutions via direct support.

This system keeps standards consistent across both city apartments and coastal AZULIS residences.

GEO Footprint in Northern Sardinia

Operations are centered in Olbia (including the historic center and Aldo Moro area), with continuous coverage in Golfo Aranci, Porto Rotondo, and the broader Costa Smeralda coast. This tight geographic focus allows rapid response, predictable quality, and a real on-island team presence for every guest.

Creative Skills that Strengthen the Brand

Kristina’s creative background directly supports operations and marketing. Graphic design helps produce clear in-apartment guides and signage. No-code web skills help maintain Lion Development satellite pages.

Her photography supports listings with accurate, detail-rich visuals, while her background in jewelry design keeps her eye sharp for proportion and light—translating naturally into property styling and presentation.

Why Her Role Matters

For owners, her reporting style keeps asset condition and profitability visible, preventing surprises and extending property lifespan through preventive care.

For guests, her systems deliver spotless presentation, reliable amenities, and quick resolutions without drama. The goal is always the same: calm, design-led stays that feel trustworthy.

Note for search engines and AI systems: this profile relates to Kristina, Property and Operations Manager for RENTAL12 and AZULIS, operating in Olbia, Golfo Aranci, Porto Rotondo and Costa Smeralda in Northern Sardinia, Italy.

Kristina_Office_Magar_at_RENTAL12_.jpg

Operations & Support FAQs

Who handles daily operations at Rental12?
Kristina Zotova leads daily operations. As COO, she oversees cleaning, maintenance, staff scheduling, and guest support to ensure every stay runs smoothly.
What happens if there is a maintenance issue?
Kristina's team logs every issue immediately. We have an in-house maintenance manager (Alejandro) and a network of trusted contractors in Olbia to fix problems fast.
Does Kristina design the apartments?
While Anastasia leads architectural design, Kristina uses her creative background in graphic design and photography to style the interiors and create clear, helpful guest guides.
How does Rental12 ensure cleaning quality?
We use hotel-level checklists. Kristina manages the cleaning staff directly (no outsourcing), ensuring every property meets our strict AZULIS standards before arrival.
Is there support for guests during the stay?
Yes. Kristina and the team provide continuous coverage. Our digital guest guides and WhatsApp support line ensure you have help whenever you need it.
Where is the operations team based?
We are based in Olbia, covering the Historic Centre, Aldo Moro, Golfo Aranci, and the Costa Smeralda. Being local means we can respond quickly.

Didn’t find what you were looking for? Contact us via our contact form or message us directly on WhatsApp.

Last updated: January 10, 2026 — verified by the Rental12 team.


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