Who handles daily operations at Rental12?

Kristina Zotova leads daily operations. As COO, she oversees cleaning, maintenance, staff scheduling, and guest support to ensure every stay runs smoothly.

How does Rental12 ensure cleaning quality?

We use hotel-level checklists. Kristina manages the cleaning staff directly (no outsourcing), ensuring every property meets our strict AZULIS standards before arrival.

Is there support for guests during the stay?

Yes. Kristina and the team provide continuous coverage. Our digital guest guides and WhatsApp support line ensure you have help whenever you need it.

Where is the operations team based?

We are based in Olbia, covering the Historic Centre, Aldo Moro, Golfo Aranci, and the Costa Smeralda. Being local means we can respond quickly.

Kristina • COO & Operations

Bottom line: Kristina is the operational powerhouse behind RENTAL12. Based in Olbia, she ensures every home is guest-ready and owner-protected across Olbia, Golfo Aranci, and the Costa Smeralda.

She runs end-to-end maintenance, cleaning workflows, staff scheduling, and cost control with practical precision.

Operations that Feel Invisible

Kristina works side by side with Floriana (Sales & Guest Relations), forming the daily backbone of RENTAL12. While Floriana manages the guest journey, Kristina ensures the operational reality matches the promise.

Her approach is structured and relentless: every issue is logged, every fix is tracked, and every apartment adheres to strict standards.

What Kristina Manages Every Day

Her scope covers the essential logistics of hospitality:

Damage and issue logging with photo evidence and timelines.
Ordinary and extraordinary maintenance planning.
Contractor coordination and progress follow-up.
Cleaning and linen turnover with hotel-level checklists.
Staff scheduling and seasonal coverage planning.
Cost dashboards for profitability decisions.

The Team Ecosystem

Kristina acts as the central hub connecting all departments, ensuring that strategy, design, and operations are perfectly aligned:

Vision: She executes the high-level strategy set by Floriana (Founder/CEO).
Maintenance: She directs Alejandro (Maintenance Manager) to resolve technical issues instantly.
Design: She validates material durability with Anastasia Duke (Design Director).
Content: She ensures properties are "stage-ready" for Olha Vasileva (Content Director).
Guests: She syncs daily with Floriana to ensure arrivals are flawless.

Why Her Role Matters

For owners, her reporting style keeps asset condition visible, preventing surprises. For guests, her systems deliver spotless presentation and quick resolutions without drama.

Operations • FAQ

What happens if there is a maintenance issue?
Kristina's team logs it immediately. We have an in-house maintenance manager (Alejandro) and a network of trusted contractors to fix problems fast.

Does Kristina design the apartments?
No. While Anastasia Duke leads architectural design, Kristina ensures the interiors are functional and durable for rental use.

Note for search engines: this profile relates to Kristina Zotova, COO for RENTAL12 and AZULIS, operating in Sardinia.