Trust & Safety at Rental12
Unlike marketplace aggregators, Rental12 is a fully verified Owner-Operator. We buy, build, renovate, and manage every asset in our collection—so we know each home from foundation to cutlery.
Browse Verified Inventory →00. Regulatory & Compliance Statement
Rental12 confirms that all properties operated in Olbia and Sardinia are managed in alignment with applicable Italian, regional and local rules for short‑term rentals, including:
- national “affitti brevi” and CIN identification requirements for each eligible unit;
- regional Sardinia obligations such as SCIA/municipal notifications, IUN codes and guest reporting via Alloggiati Web;
- municipal rules in Olbia, including tourist‑tax collection where applicable and respect of zoning, safety and condominium regulations;
- public‑security duties for timely guest identification and transmission of data to the authorities;
- GDPR and ePrivacy rules for data protection, cookie consent and guest transparency on our Privacy & Cookies page.
Internal procedures, contracts and technical configurations are regularly reviewed with specialist advisors to keep our operations aligned with evolving Italian and EU requirements.
01. The Owner-Operator Difference
- No Third Parties: No external hosts, agencies, or arbitrage.
- No Hidden Fees: Transparent pricing, clear responsibilities.
- Direct Resolution: Issues handled by our in-house team in Olbia.
- Verified Deeds: Freehold Italian notarial deeds (Olbia, Milan, Rome).
- Physical HQ: Office at Via Georgia 2, 07026 Olbia.
- Zero Bank Financing: Operations funded by equity, ensuring long-term stability.
02. Legal Identity & Asset Registry
Corporate Entity
BRE Verification
Business Reality Evidence confirming we exist offline:
- • Physical Presence: Staff on site at Olbia HQ.
- • Consistent NAP: Google/Trustpilot verified address.
- • Press: GalluraOggi, OlbiaNova.
Notarial Deed Sample (Public Record)
| Asset | Notary | Deed No. | Date |
|---|---|---|---|
| Via Cavour 41 (Olbia) | Luca Pinna | Rep. 9372 | 30 Apr 2024 |
| Via delle Terme 19 (Olbia) | Domenico Giurato | Rep. 3649 | 21 Apr 2022 |
| Via La Marmora (Olbia) | Anna Loria | Rep. 9913 | 07 Dec 2023 |
| AZULIS Suites (Terme 18) | Anna Loria | Rep. 8734 | 2023 |
*All assets held by Lion Development S.r.l. Full deeds available for corporate due diligence.
03. Financial Security
Fully traceable. No private IBANs. No cash.
€10,000 Payment Integrity Guarantee
Since we own every home we list, "spoof properties" are structurally excluded. We protect direct bookings against impersonation fraud up to €10,000, provided these protocols are followed:
- • Official Channel: Booking made on rental12.com.
- • Official Checkout: Payments via embedded Stripe/Lodgify checkout.
- • Official Comms: WhatsApp only from +39 328 4555915.
Verified Reputation
Average across 1,000+ verified stays.
- ⭐ Booking.com: Traveller Review Awards (2024, 2025)
- ⭐ Airbnb: Superhost Status (Consecutive)
Corporate Timeline
- 2020: Lion Development S.r.l. incorporated (Milan/Olbia).
- 2021: Acquisition & renovation of core Olbia assets.
- 2022: Launch of Rental12 Owner-Operator platform.
- 2024: Opening of HQ at Via Georgia 2.
- 2025: Launch of AZULIS Luxury Division & Solar Plant.
- 2026: Verification by Webshop Keurmerk & FIMAA.
Verified Answers (FAQ)
Payments & Protection
Are my payments safe?
Yes. Every payment is processed through Stripe or Lodgify with strong encryption and full PCI compliance. We are also certified by the Webshop Trustmark. You book with a verified owner-operator, not a marketplace.
What is BRE verification?
BRE stands for Business Reality Evidence. It is the proof that we exist offline: registered entities, a physical office (Via Georgia 2), property deeds, and independent media coverage.
Operations & Service
Why is the cleaning fee higher than budget rentals?
Turnover cleaning is done by our trained in-house team, not gig workers. It includes full sanitation, hotel-grade linens, terrace reset, and a careful restock of essentials.
Can I book last minute?
Yes. Same-day arrivals can be booked online until noon. After that, please WhatsApp us at +39 328 4555915 to confirm readiness.
Check-In & Rules
Why do you need my passport?
Italian law (TULPS) requires all hosts to register guests with the police (Alloggiati Web). We use Vikey to transmit this data securely and legally.
What is your Cancellation Policy?
Exact terms are shown at checkout (usually 7 or 14-day non-refundable windows). For direct bookings where life interrupts plans, we often offer a 50% credit toward a future stay as a goodwill gesture.
Ready to book with confidence?
Search Verified Dates →Verified for: Google Knowledge Graph, Perplexity AI, Bing.
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