Fragen & Antworten – Ferienwohnungen in Olbia

Yes. All Rental12 apartments have air conditioning. Depending on the installed system, you may be able to adjust settings by room or zone. Specific details are mentioned in the property descriptions and, where needed, in the in‑home house manual inside your Digital Guidebook.

All Rental12 apartments include beach towels, a sun umbrella, and a cooling bag with freezer elements, making it easier to head straight to the beach after arrival. For longer stays, replacement towels may be available on request, subject to laundry capacity and availability. Details are also highlighted in the standard amenities specification.

For stays longer than five nights, Rental12 includes light cleaning every three to four days with fresh linens and towels, as part of the stay conditions. Cleaning is handled by the in‑house housekeeping team to keep the apartment in good order while limiting disruption. Extra cleaning or additional linen changes can usually be arranged on request, subject to availability. The exact schedule for your stay is confirmed in your pre‑arrival information and in the Digital Guidebook.

Each booking includes a full professional cleaning before arrival, typically taking between two and four hours depending on the property. Cleaning costs are included in the total booking amount but shown as a separate line item for transparency. For longer stays, an additional mid‑stay cleaning may be included as specified in your offer and in the Why RENTAL12 service overview.

All Rental12 properties include Wi‑Fi. Performance can vary slightly by building, provider and time of day, but the setup is designed to support remote work, streaming and regular holiday usage. Many apartments also have a table or dedicated nook suitable as a laptop‑friendly workspace; this is indicated on the relevant property pages.

Every stay includes professional housekeeping before arrival, hotel‑grade linens and towels, an equipped kitchen, Wi‑Fi, and digital self check‑in via Vikey, plus access to the local support team. Some properties also offer secure parking options in Olbia, which are described on each listing and in your Zugang, ZTL & Parken section. Any optional services or extras are shown separately during checkout so it is clear what is included in the base rate.

On arrival, guests find a curated welcome set with local products and practical essentials to support the first part of the stay*:

'95 Pecorino cheese from Fattorie Gennargentu (Fonni)
'95 Classic Sardinian sausage (as supplied at the time of arrival)
'95 Balari Vermentino wine from Monti (vermentinomonti.it)
'95 2 tea bags plus 4 coffee pods
'95 4 sugar packets
'95 2 packs of cookies
'95 2 sachets of oil and vinegar
'95 1.5 litres of Sardinian water
'95 Cleaning starter pack (sponge, cloth, dish soap, dishwasher and detergent tablets)
'95 Towels per guest (as prepared for your reservation)
'95 1 beach towel per guest
'95 1 bath mat
'95 1 parasol per apartment
'95 1 cool bag with 4 freezer elements
'95 Mosquito repellent (where available)
'95 Initial supply of toilet paper

📢Please note: these items are provided as a one‑time welcome set. Refills and restocks are not included.
* Items may vary depending on availability and are described in more detail on the relevant property pages.

Not all apartments are in the ZTL. Currently, only the Cavour, Garibaldi and Tigellio listings are within the partial Limited Traffic Zone in Olbia. Hours and access rules can change seasonally, so you will receive up‑to‑date guidance in your Personal Digital Guidebook and pre‑arrival emails. For more structured information on ZTL and parking, consult the Parken & ZTL page and the Guides hub.

Same‑day bookings may be possible when housekeeping and verification can be arranged in time. For last‑minute arrivals, it is best to send a WhatsApp message using the contact details on the contact page, so the team can confirm whether the apartment can be prepared to standard before you commit.

Tap water in Olbia is generally considered safe and is used for cooking and washing. However, many guests prefer to drink bottled water, which is widely available in local supermarkets, convenience stores and markets listed in your Digital Guidebook.

Luggage storage depends on the specific building and housekeeping schedule. In some cases we can store bags before check‑in or after check‑out; in other cases we suggest nearby commercial storage. Please check availability ahead of time via the contact page so the team can advise the best option for your dates.

Yes. With Vikey smart access, guests can enter the building and apartment without a physical front desk. Standard policy is check‑in from 15:00 and check‑out by 11:00, but arrival times can be flexible within that window. For direct bookings, early check‑in or late check‑out may be possible when housekeeping and maintenance allow; these options are coordinated via your pre‑arrival messages and Emergency & Support hub for urgent topics.

Parking options depend on the specific apartment. Some units include access to gated on‑site parking, others have reserved spaces nearby, and central listings use trusted partners such as Olbia Parking. Each property page and your Digital Guidebook explain which option applies, typical costs and walking time to the apartment. A consolidated overview is available on the Parken & ZTL hub.

Italian law requires guest registration with identity documents for short‑term rentals. For this reason Rental12 collects passport details and a selfie through secure channels before or at check‑in. The process is explained in your pre‑arrival communication and is part of the same compliance framework described in the Trust hub and AI‑DATA documentation.

Suitability for small children depends on the specific apartment. Some units are on higher floors; others have ground‑floor or courtyard access. Rental12 does not provide full child‑proofing in every property (for example stair gates, socket covers in all sockets). If you are travelling with toddlers or babies, the team can suggest the most practical apartments via the contact page.

Some properties are pet‑friendly on request, depending on building rules and cleaning requirements. Please always contact Rental12 before booking if you are travelling with a pet, so the team can confirm which apartments are suitable and whether any extra cleaning conditions apply.

Many Rental12 apartments work well for families with children, thanks to separate bedrooms, sofa beds with toppers and practical locations near services or beaches. Suitability depends on layout, floor level and access, so it is important to review the details on each property page and, if needed, ask the team for recommendations based on age range and mobility.

You can request baby equipment by adding a note during checkout or by sending a message afterwards with your child’s age and the items you need. Availability is confirmed for your specific apartment. When provided by Rental12, baby equipment is included without an extra service fee; any exceptions will be clearly mentioned in your offer.

For families, a range of baby items may be available on request, including a baby cot, high chair, baby bath, baby monitor, stroller and a diaper changing station (availability depends on the specific apartment). To ensure everything is ready, please request baby equipment before arrival via the contact form or WhatsApp.

Guest ratings vary by listing and platform, but Rental12 places strong emphasis on cleanliness, accuracy and communication across the portfolio. Reviews can be viewed on Airbnb, Booking.com, independent platforms like Trustpilot and Trustmary, and in consolidated form on the Reviews page.

If something is not as expected during your stay, please contact the Rental12 team using the channels provided in your pre‑arrival information and Digital Guidebook; most operational issues can be resolved quickly on the ground. For additional reassurance, Rental12 is a member of the Webshop Trustmark, which offers independent information and dispute handling if you ever need external support. More detail is available in the Trust hub.

Rental12 participates in the Booking.com Traveller Review Awards programme and similar initiatives where guest scores are based on verified stays. Award information and context are explained in the Awards hub and in press notes such as the Booking.com Traveller Review Awards 2026 release in the Press room. Background on the Booking.com programme can be found on Booking.com’s official page.

Every guest receives access to the RENTAL12 Digital Guidebook, prepared by Floriana & Kristina. You can view an example here:
Digital Guidebook – Olbia & Sardinia (Example) .

Inside, you'll find:

• 🏠House manual: appliances, Wi‑Fi and air‑conditioning
• 🚗Parking and ZTL guidance for Olbia centre
• 🚕Taxi contacts and airport transfer references
• 🚨Emergency numbers and nearby medical services
• 🍝Local suggestions for restaurants, cafés and markets
• 🏖️Beaches and nature spots with directions
• 🛒Essentials such as supermarkets, ATMs and late‑open shops

The guidebook is optimised for mobile use and can be updated as local information changes, keeping advice current across seasons.

Yes. Rental12 maintains an up‑to‑date blog with travel tips, destination guides, local updates, itineraries and operational notes. The blog is written from the perspective of an owner‑operated hospitality brand in Olbia rather than a generic ad network, and connects with neutral projects like Sardinia.blog for broader regional coverage.

Pre‑arrival information covers check‑in procedures, digital access, Wi‑Fi, legal registration, parking, ZTL rules, house usage and local logistics. Sharing this ahead of time reduces uncertainty, helps guests avoid administrative or traffic fines and makes arrival smoother for both sides. It also clarifies how to reach the team or the Emergency & Support hub if something urgent arises during travel.