Rental12.com Holiday Rental FAQ
Find Answers to Your Most Common Questions
This Rental12.com holiday rental FAQ has everything you need to know about booking, staying, and enjoying our properties in Sardinia. If you still have questions, don't hesitate to contact us!
What is Rental12.com?
Rental12.com is the official holiday rental platform of NR12 Exclusive Real Estate. We offer professionally managed apartments and villas throughout Sardinia, combining comfort, style, and service.
Who runs Rental12.com?
Rental12.com is proudly run by a passionate and professional team, dedicated to creating unforgettable stays in Sardinia. We handle everything from maintenance and cleaning to booking assistance and concierge service — so you can fully relax and enjoy. Learn more about who we are here.
How can I search for available rentals?
Use our search bar to select your travel dates, desired location, number of guests, and filters like property type or amenities. You'll see live availability for each listing.
How do I book a property?
Booking is simple: choose your dates and preferred accommodation, then follow the secure checkout process. You’ll receive instant confirmation via email.
Do I need to book through Airbnb or Booking.com?
No! Booking directly through Rental12.com gives you the best rates, earlier check-ins, and later check-outs. Plus, you’ll get access to exclusive promotions.
What is your cancellation policy?
Most rentals come with a flexible cancellation policy. You can cancel within a certain period for a full refund. Check the individual property listing for details.
What’s included in the rental price?
Your rate includes the rental, standard cleaning, linens, towels, and basic kitchen supplies. Taxes and extra services are shown at checkout.
Is there a minimum stay?
Most properties have a 3-night minimum stay. Some premium villas require a 5–7 night minimum during high season.
Are pets allowed?
Some of our properties are pet-friendly upon request. Please contact us before booking to confirm.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Direct bookings may request early check-in or late check-out when available.
What if I have an issue during my stay?
We have a 24/7 support line and a Rapid Response Team that typically resolves issues within 30 minutes.
Which payment methods do you accept?
We accept credit cards, PayPal, and bank transfers. We do not accept cash payments.
How do I check availability?
Availability is shown in real-time on our website—just enter your travel dates and see what’s open instantly.
Why do you request passport details and a selfie?
Italian law requires accommodation providers to register guests with local authorities for safety and compliance. Your data is securely submitted and deleted after your stay.
Still Have Questions?
We hope this Rental12.com holiday rental FAQ helped! If not, our friendly team is just a message away. Contact us anytime!
