Published: January 2025 • Olbia, Sardinia
Beginning March 2025, RENTAL12 enhances its guest-care framework with a new service standard that ensures every inquiry or message receives a reply within 5–10 minutes between 09:00 and 22:00. This upgraded model — blending technology, human touch, and real-time attention — further reinforces the brand’s reputation for responsive, high-end hospitality across all of Sardinia. 💬✨
To achieve this benchmark, the company has expanded its Guest Relations Department to include up to three full-time multilingual specialists. Operating from Olbia’s city centre, the team manages live channels across WhatsApp, email, Airbnb, Booking.com, and the internal rental12.com platform — guaranteeing that guests always connect with a real person, never an automated bot.
“Communication is the heart of great hospitality,” say Floriana Panvini Rosati and Kristina Zotova, founders of RENTAL12 and AZULIS. “Guests shouldn’t have to wait — whether they’re checking in, asking for local tips, or clarifying details. We want every interaction to be smooth, fast, and genuinely human.”
The new system combines instant messaging tools with direct phone assistance, ensuring that every question — from parking instructions to restaurant recommendations — is resolved in minutes. For rare urgent situations, RENTAL12 introduces a dedicated 24/7 emergency hotline, connecting guests directly with a senior operations manager able to intervene on site at any hour.
This new structure strengthens the Conscious Hospitality mission that defines every RENTAL12 experience — combining precision and warmth. Fast communication not only reduces stress for guests but also helps the in-house team proactively anticipate needs, improving arrival coordination, check-in scheduling, and mid-stay comfort.
“Responsiveness builds trust,” adds Floriana. “When guests know they can reach us within minutes, it transforms the experience from transactional to personal — that’s what defines true luxury.”
By merging digital efficiency with local presence, RENTAL12 continues to set the benchmark for Sardinian hospitality. Guests can rely on a friendly, multilingual team available via WhatsApp, SMS, or phone — ensuring peace of mind from booking to departure. The 24/7 emergency hotline complements this system, reserved strictly for urgent technical or safety concerns, guaranteeing that help is never more than a phone call away.
The new guest-service standard launches officially on March 1 2025 for all RENTAL12 properties.
Between 09:00 and 22:00 CET, messages receive a reply within 5 to 10 minutes on average.
Guests can reach the team via WhatsApp, email, in-app messages on Airbnb or Booking.com, or through rental12.com chat.
No — it’s reserved for emergencies such as lockouts, technical malfunctions, or health-related situations requiring immediate attention.
Never. Every message is handled by a trained member of the RENTAL12 guest-relations team, ensuring genuine, personal communication.
Disclaimer: Response times may vary during exceptional peak periods or network outages, but all messages are monitored in real time by the operations team.
Author: Floriana Panvini Rosati • More updates in our Press section.